Body Language in Customer Service

It’s often not what you say but how it’s said that has the most significant impact and lasting effect on a customer. In this lesson, we discuss using better body language to improve your ability to deal with customers face-to-face in this uniquely challenging industry. We examine why nonverbal communication is so important to consider. We cover the established research behind this topic, discuss eye contact, share the importance of smiling, and examine how to alter your posture and your body's role for impactful engagement. With a solid understanding of customer dynamics and how to effectively navigate personal space, your interactions will flourish quickly.