Leading "Difficult" Employees
Audio • 13 minutes
Learning Objectives
- Reflect on your own biases and assumptions about difficult behaviour.
- Examine the root causes of resistance and disengagement in your team.
- Apply a structured approach to feedback, goal-setting, and behaviour change.
Lesson Description
Every team has had a “difficult” employee at some point but often what we label as difficult behaviour is a sign of something deeper. This podcast-style lesson invites leaders to look inward before acting, recognise unconscious bias, and assess the root causes of conflict or poor behaviour. Executive Coach Ruth Farenga then outlines a seven-step approach for addressing issues directly, compassionately, and with clear goals and accountability. Discover how to set behavioural expectations, listen deeply, and create measurable plans for change.
